SHIPPING POLICY
Shipping Policy
Clear delivery information helps customers understand shipping charges, estimated delivery times, tracking, customs, and what to do if an order arrives damaged or incorrect.
Shipping Overview
We process, pack, and dispatch orders with the aim of delivering beauty products safely and efficiently. Shipping options, delivery charges, and final order totals are shown at checkout before payment is completed.
| Delivery Option | Cost | Estimated Time | Notes |
|---|---|---|---|
| Standard Delivery | £3.75 | Usually 1–3 business days after dispatch | Available for eligible orders at checkout. |
| Express Delivery | £5.99 | Next-business-day delivery after dispatch where available | Order cut-off times and courier availability may apply. |
| Free Delivery | Free on eligible orders above £49 | Shown at checkout | Applies when the order qualifies for free delivery. |
Order Processing
Orders are usually processed within 0–2 business days. Processing time means the time needed to confirm, prepare, pack, and dispatch your order. Orders placed during weekends, public holidays, promotional periods, or high-volume periods may take slightly longer.
Tracking Information
When tracking is available, tracking details are sent to the email address used at checkout after the order has been dispatched. Tracking updates may take some time to appear after the courier receives the parcel.
International Delivery
International delivery may be available depending on the destination and product eligibility. Shipping cost, delivery method, and estimated delivery time are displayed at checkout where international delivery is available.
- International delivery estimates may vary by destination.
- Customers may be responsible for customs duties, import taxes, handling charges, or local fees charged by their local authority or courier.
- We cannot control customs processing times or local import decisions.
Incorrect Address or Failed Delivery
Please check your delivery address carefully before completing your order. If an address is incorrect or incomplete, delivery may be delayed, returned, or unsuccessful. Contact us as soon as possible if you notice an address error after placing an order.
Damaged, Missing, or Incorrect Items
Please inspect your order when it arrives. If your parcel is damaged, an item is missing, or you receive the wrong item, contact us as soon as possible at info@enrapturecosmetics.co.uk with your order number and photos so we can review the issue.